At Windows OS of any variation, some buyers frequently encounter a bizarre dialog box titled ‘Product Assistant’ getting error concept, ‘the element you are attempting to use is on a disk that is not available’. This dialog box asks for any one of these documents – ProductAssistant.msi, SolutionCenter.msi documents, or TrayApp.msi. These mistake messages are linked to the HP Printer installation in your Windows and generally show up with laptop startup each time. It gets fairly frustrated when these errors appears consistently and will not go even on clicking on the Cancel button. If you are also going through these a disheartening issue then you can perform the under pointed out techniques to get rid of it.
Disclaimer: We are likely to go over couple of technological actions but we do not take any assure or obligation of the outcomes following performing them. It is up to the reader how he or she follows them. If you are not complex more than enough then consider assistance from On the web Printer Support.
Describing the glitches
Mainly the end users encounter two mistake messages explained underneath. These problems come about when any set up file of HP Printer drivers got lacking and Windows is instructed to load that file.
• The aspect you are making an attempt to use is on a CD-ROM or other detachable disk that is not available.
Insert the ‘ProductAssistant’ disk and click on Ok.
ProductAssistant Installation error
• The attribute you are making an attempt to use is on a network resource that is unavailable.
Click Alright to consider again, or enter an alternate path to a folder containing the installation bundle ‘SolutionCenter.msi’ in the box beneath.
SolutionCenter.msi Installation mistake
• The route simply cannot be observed. Verify that you have entry to the installation package ‘TrayApp.msi’ in a folder from which you can install the products TrayApp.
Resolution Ways
Method 1 – Setting up missing file from CD
We can try out to set up the lacking file from the CD arrived with your HP printer.
1. Insert the HP Printer CD inside of the Optical Drive.
2. Open My Computer system and then open up Optical Generate to take a look at it.
3. If the error is with ProductAssistant.msi then open this folder and double click on the hpproductassistant.msi file to run it.
o Bear in mind solutioncenter.msi and TrayApp.msi are in the Set up folder alone.
o Working the MSI file will install the lacking merchandise in the current HP Printer set up.
4. Restart the laptop.
Method 2 – Downloading the motorists
If you really don’t have the installation disc of the HP printer or dropped it then abide by beneath measures:
1. Take a look at help.hp.com in your Net browser.
2. Enter the finish products name with its product selection in the textbox. The model variety is pointed out at the front of your printer by itself. For example, HP Deskjet D2680 Printer.
Moving into the design quantity at HP Support
3. Hit the Future button. This will open up the aid web site for your printer model.
4. Pick out the ‘Software & Driver downloads’ on this web site.
Downloading drivers from HP Guidance Web-site
5. Decide on your Functioning Process and click on the button indicating ‘Next’.
Picking out OS while downloading drivers from HP Support
This will display the listing of motorists and application obtainable for your printer for the picked Running Program.
Driver and Software program list for chosen HP Printer
6. Click on the ‘Driver – Product or service Installation Software’ for your printer.
7. Pick the connection showing Total Characteristic Computer software and Driver. Try to remember only the Comprehensive Highlighted motorists will have the lacking file, so go for it.
Note: The downloading time only is dependent on the relationship you are applying. If Net connection or downloading speed is slow or you are working with 56Kbps relationship then desire to get the disc using the backlink ‘Order Actual physical Media – CD DVD USB’ on the identical site. The HP circumstances and fees might be applicable for this order. Continue to preceding Technique 1 soon after having this CD via order.
Deciding on Entire Characteristic Application & Drivers for HP Printer
8. This will consider you to an additional download website page. Of course, you have to simply click on the button indicating ‘Download’.
Down load choice for selected HP Printer driver
9. Help you save this file at the harmless and unforgettable locale on your laptop. You can help save it on the desktop in a new folder.
10. Open up the location, in which you’ve got saved this file getting the full drivers.
11. Run the file and this will extract the driver data files in Momentary Folder for your Home windows user.
12. Open the Operate box from Get started Menu.
13. Form {a5232971d90031180f62002b1be43fcecb135c66c04c93e741de8cd7f45f4361}temp{a5232971d90031180f62002b1be43fcecb135c66c04c93e741de8cd7f45f4361} in the textbox of Operate and click the Okay button. This will open up the User’s Short-term Folder.
14. Seem for a folder named 7sxxx or 7sxxx.tmp. Right here x can be any alphabet or amount.
15. If you are getting the error for ProductAssistant.msi, then open hpproductassistant > hpproductassistant.msi. Else open solutioncenter.msi or TrayApp.msi in the folder.
Subsequent the methods, outlined in any of the earlier mentioned approach, will put in the missing MSI file. You can restart the computer system and examine whether or not you are continue to receiving this mistake message or not.
Make contact with the authorities at On-line Printer Help if you still experience this problem or have any queries about the techniques outlined in this article.
